Felicity Franks Privacy Policy 
What data do I collect?
I collect the following personal identification information:
Name, address, email address, phone number (if applicable – this isn’t always necessary to complete your order), details of your order or enquiry.
How do I collect your data?
You directly provide Felicity Franks Portraits with most of the data I collect. I collect data and process data when you:
Place an order for my products
Voluntarily complete a customer survey or provide feedback on any of my message boards or via email 
Use or view my website via your browser’s cookies.
How will I use your data?
Felicity Franks Portraits collects your data so that I can:
Process your order and manage your account
Email you with special offers on other products and services we think you might like.
How do I store your data?
Felicity Franks Portraits stores your data in a Microsoft Excel database, stored locally on a secure server, requiring triple security access (to local drive with double password access).
Marketing
Felicity Franks Portraits would like to send you information about Felicity Franks Portraits products I think you might like. If you have agreed to receive marketing, you can always opt out at a later date by emailing contact@felicityfranksportraits.co.uk and asking to unsubscribe. 
You have the right at any time to stop Felicity Franks Portraits from contacting you for marketing purposes. 
What are your data protection rights?
Under data protection law, you have rights including:
Your right of access - You have the right to ask me for copies of your personal information. 
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete. 
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at contact@felicityfranksportraits.co.uk if you wish to make a request.
What are Cookies?
Cookies are text files placed on your computer to collect standard Internet Log information and visitor behaviour information. When you visit my website, I may collect information from you automatically through cookies or similar technology. 
For further information visit allaboutcookies.org 
How do I use cookies?
Felicity Franks Portraits uses cookies in a range of ways to improve your experience on my website, including:
Understanding how you use my website 
What types of cookies do I use?
There are a number of different types of cookies, however, our website uses:
Functionality – Felicity Franks Portraits uses these cookies so that I recognise you on my website and remember any previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 
Advertising – Felicity Franks Portraits uses these cookies to collect information about your visit to my website, the content you viewed, the links you followed and information about your browser, device and IP address. Felicity Franks Portraits sometimes shares some limited aspects of this data with third parties for advertising purposes. I may also share online data collected through cookies with advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on my website. 
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 
Privacy policies of other websites
Felicity Franks Portraits contains links to other websites. My privacy policy applies only to my website, so if you click on a link to another website, you should read their privacy policy. 
Changes to my privacy policy 
Felicity Franks Portraits keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 August 2020. 
How to contact me
If you have any questions about this privacy policy, the data I hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact me. 
Email me at: contact@felicityfranksportraits.co.uk
You can also complain to the ICO if you are unhappy with how I have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://ico.org.uk 
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